Your right of withdrawal
If you are a consumer buying online, you generally have 14 days from receiving your order to withdraw from your purchase without giving a reason, in accordance with the French Consumer Code and EU distance-selling rules.
Hygiene exception
Sealed goods that cannot be returned for health or hygiene reasons once unsealed after delivery may be excluded from the right of withdrawal. Unopened sets in their original sealed packaging remain returnable. [to confirm: how sets are sealed]
How to request a return
Email contact@beautifullypressed.com with your order number and the items concerned. We'll confirm the return instructions.
Damaged or incorrect items
If an item arrives damaged, defective or incorrect, contact us as soon as possible with photos. The legal guarantee of conformity applies regardless of the hygiene exception.
Return shipping
[to confirm: who pays return postage and the return address]
Refunds
Refunds are made using the original payment method within 14 days of us receiving your withdrawal, and may be withheld until the goods are received back.